Please CAREFULLY READ the following Billing Agreement. This Billing Agreement is binding between Custom Wood Creations (“Custom Wood Creations”) and the person and/or organization using Custom Wood Creations (“You and/or Your Organization”) including the person acting as the owner (“You”) for Your Organization and/or the person acting as the billing contact (“Billing Contact”) for Your Organization.
Please read this agreement carefully and in full before agreeing to create an account with us, authorizing any billing arrangement, authorizing recurring payments, or otherwise entering into any transactions with Custom Wood Creations on behalf of You and/or Your Organization. Additionally, please verify that all information provided is complete and accurate before confirming Your agreement.
FREQUENCY OF PAYMENTS
Any plans billed monthly (“Period”), will be billed on same day as the first payment was billed, for the upcoming Period. The first period begins upon creation of the account and will include any applicable one-time fees as well as pre-payment of the first Period’s service. You and the Billing Contact will receive a confirmation email at the conclusion of each Period at the email address specified for each of you. You will not receive any advance notice of any payment, but You and the Billing Contact will receive post-payment confirmation by email. You and the Billing Contact will also receive confirmation by email if there is no balance or a negative balance on the account at the conclusion of each period.
At the beginning of each Period, payment will be charged for the upcoming Period’s service as well as any usage charges incurred during the previous Period. Usage charges are billed according to the parameters specified in each program, for each event, and/or at each store on the date and time that the payment is charged.
Custom Wood Creations supports payment via two (2) methods: Credit/Debit Card and traditional invoice. Recurring credit/debit card payments are processed securely through a partnership with a third-party. Any ACH (Direct Debit) payments are also processed securely through a partnership with a third-party. Credit/Debit Card and ACH payments are processed automatically as described in the “Frequency of Payments” section. Traditional invoices are sent on the first day of the period as if they were processed automatically. Invoices are due upon receipt and should be paid by check addressed to Custom Wood Creations at the address as described at the top of the invoice.
By entering or changing your payment method’s information on Your Organization’s Billing page, you are authorizing Custom Wood Creations to process payment each period as outlined elsewhere in this document. Payment methods can be changed at any time from by contacting us. Custom Wood Creations may, at its sole discretion, choose to limit Your Organization’s options for payment methods to any subset of the three (3) total methods.
AUTOMATIC RECURRING PAYMENT METHOD FAILURE
Payment will be retried according to the following schedule at the beginning of each period: Four (4) days after first failure, four (4) days after the second failure, and then four (4) days after the third failure. If Your automatic recurring payment is declined or fails for any reason on the fourth and final attempt, You and the Billing Contact will be contacted via email at the address provided for you and/or your organization and Your Organization’s account will be closed and deactivated so that no further activity or sales can occur from within Custom Wood Creations You may contact us at any time prior to your account being deactivated to correct or change the payment information. Upon correcting the payment information, the previously failed payment amount will be re-attempted, but future Periodic billing dates will not change from their originally scheduled cycle.
CANCELLATION OF ACCOUNT AND AUTOMATIC RECURRING PAYMENT
You have the right to change Your payment method or withdraw Your consent to the Automatic Recurring Payment Method at any time. Doing so will cancel and deactivate You and/or Your Organization’s account from all use. You will be logged out and all other user accounts will be prevented from logging in. To cancel Your Organization’s account at any time, contact us at Custom Wood Creations and notify us of your decision to cancel You and/or Your Organization’s account. Your request to cancel You and/or Your Organization’s account will be processed immediately but no charges will be refunded and any overages or other charges incurred up to the point of cancellation will be charged to the currently selected payment method at that time. No refunds for negative balances will be issued.
RE-ESTABLISHING ACCOUNT AND AUTOMATIC RECURRING PAYMENT
You may reopen Your account at any time by contacting Custom Wood Creations customer service at support at CustomWoodCreations.com. At this point, You and/or Your Organization’s account will be reactivated, and a new billing cycle will be established. You will be billed any applicable one-time fees as well as the first Period’s pre-payment for that Period (often no charge). Billing will continue under the guidelines described above just as if a new account had been created.
CHANGING PAYMENT METHOD FOR AUTOMATIC RECURRING PAYMENT
If You would like to change Your payment method, You may do so at any time by contacting Custom Wood Creations The change will be processed immediately, and any future payments will be charged to the updated payment method. If there were pending/failed charges on the old payment method, they will now be immediately charged to the new payment method.
CHANGING PLAN AND AUTOMATIC RECURRING PAYMENT
You may change plans up (upgrade) or down (downgrade) to any other available plan at any time by contacting Custom Wood Creations All plan changes happen immediately and take effect immediately and are retroactive to the beginning of the current Period, therefore any overages will be calculated at the end of the current Period based upon the parameters of the newly selected plan. Any increases or decreases in charges will be incremental based upon the difference in the newly selected plan and the previously selected plan. No refunds will actually be issued to the specified Payment Method in the case of a credit. Any negative balances will be carried forward to the next Period and applied to the next Period’s invoice total.
FUTURE CHANGE AND ACCESS TO AGREEMENT
Custom Wood Creations reserves the right, in its sole discretion, to change the Automatic Recurring Billing Agreement outlined herein. The most current version of this Agreement will supersede all previous versions and are effective according to the date that the commit was issued. Custom Wood Creations encourages you to periodically review this agreement in order to stay informed of our updates.
DURATION OF CONTRACT
You may view those Agreements using the links below.
Additionally, You may contact us directly by using the information provided on the following page.
This Agreement is not transferable outside of Yourself and/or Your Organization and must be agreed to by the person authorized on the Custom Wood Creations account (You). By continuing and entering into any billing transaction with Custom Wood Creations you herein affirm, accept, declare, and agree that “I accept the Terms of this Billing Agreement”. You also guarantee and warrant that You are the legal accountholder for this credit card, checking account, or other payment method, and that You are legally authorized to enter into this billing agreement (recurring otherwise) with Custom Wood Creations You agree to indemnify, defend, and hold Custom Wood Creations harmless, against any liability pursuant to this authorization. You also agree that You will not dispute any charges from Custom Wood Creations unless You have already attempted to rectify the situation directly with Custom Wood Creations and those attempts have failed for a period of at least thirty (30) days. Lastly, You agree to all details of the program, plan, and/or membership You have selected and agree to be bound by the parameters and terms included therein.
Custom Wood Creations welcomes questions or comments in writing regarding this Billing Agreement. Please contact Custom Wood Creations at: support at CustomWoodCreations.com.
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